FAQ and Guides

Your go-to support hub for Blackskies headwear and essentials — from shipping and sizing to care and returns. If you can’t find your answer here, our team is happy to help.

Shipping & Delivery

How fast do you ship?

We ship within 24 business hours (Mon–Fri, excluding public holidays).

How long does delivery take?

• Germany: 1–2 business days
• Europe: 2–5 business days
• Worldwide: 3–15 business days

Do you ship internationally?

Yes — we ship worldwide (excluding Russia). We dispatch with DHL; in many countries, local postal partners handle the final delivery.

Can I track my order?

Yes. Every shipment includes a tracking link.

What if my parcel is lost or arrives damaged?

Please contact our support team right away. We’ll review the case quickly and find a solution.

Collections & Product Lines

What is the difference between PRO, Originals and Family?

• PRO: Performance-focused sport caps designed for movement.
• Originals: Our classic everyday caps — snapbacks, trucker caps, baseball caps and more.
• Family: Kids caps and matching parent–kid cap sets.

Cap Sizes & Fit

For Pro, Originals, kids caps and Family sets, use our cap size guide. Measure your head circumference and check the specific model before ordering.

Cap Care & Materials

Care depends on the cap's materials and construction. Our cap care guide covers Pro, Originals and Family. Always follow the care label for your model.

Apparel Size Charts

T-Shirts

Hoodies

Returns & Exchanges

What is your return policy?

You can return eligible items within 30 days of delivery.

Who pays for return shipping?

For standard returns, the customer covers the return shipping costs. In case of a wrong item, damage, or a verified issue caused by us, we’ll take care of it.

Can I return worn or washed items?

No. Unfortunately, worn, washed, or damaged items (not caused by shipping/production issues) are not eligible for return.

Do you offer exchanges?

Yes. Exchanges are possible (e.g., size changes). Please contact support and we’ll guide you through the process.

Product Availability & Restocks

How will I know if something comes back?

If you’re unsure whether a cap will be restocked, reach out to support — we’ll give you the best available info.

Payments & Security

What payment methods do you accept?

We offer common payment options such as PayPal, credit card and other local payment methods depending on your country and checkout settings.

Is it safe to pay on Blackskies?

Yes. Our checkout is SSL-encrypted and processed securely through trusted payment providers.

Customer Support

Email: support@blackskies.shop
WhatsApp: +49 1579 2344822
Response time: Usually within 1–2 business days (Mon–Fri).

Cap Guides & Inspiration

Explore our Cap Guide for styles, sports, matching family caps and gifts. Start with the Sports Hub, Cap Styles Guide or Gift Guide.