FAQ and Guides
Your go-to support hub for Blackskies headwear and essentials — from shipping and sizing to care and returns. If you can’t find your answer here, our team is happy to help.
Shipping & Delivery
How fast do you ship?
We ship within 24 business hours (Mon–Fri, excluding public holidays).
How long does delivery take?
- Germany: 1–2 business days
- Europe: 2–5 business days
- Worldwide: 3–15 business days
Do you ship internationally?
Yes — we ship worldwide (excluding Russia). We dispatch with DHL; in many countries, local postal partners handle the final delivery.
Can I track my order?
Yes. Every shipment includes a tracking link.
What if my parcel is lost or arrives damaged?
Please contact our support team right away. We’ll review the case quickly and find a solution.
Collections & Product Lines
What is the difference between PRO, Originals and Family?
- PRO: Performance-focused sport caps designed for movement.
- Originals: Our classic everyday caps — snapbacks, trucker caps, baseball caps and more.
- Family: Kids caps and matching parent–kid cap sets.
Sizes & Fit
Where can I find the size charts?
You can find our size charts below. For the best fit, compare your measurements with the chart and check the product page for any model-specific notes.
Headwear Size Charts
Originals (Snapbacks, Trucker Caps, Baseball Caps, etc.)
PRO (Performance Caps)
Family (Kids Caps & Family Sets)
Apparel Size Charts
T-Shirts
Hoodies
Are Blackskies caps “one size fits all”?
Not always. Many adult caps fit approximately 55–60 cm, but we also offer other sizes — especially for kids. Please check the size chart above and on the product page before ordering.
Care & Materials
How do I care for my caps?
- Do not machine wash
- Do not tumble dry
- Do not iron
- Spot clean only with a soft cloth, lukewarm water and mild soap
- Avoid soaking the cap in water
- Air dry naturally — do not use heat
- Avoid prolonged exposure to direct sunlight to prevent color fading
Where can I find item-specific care instructions?
Care information is included on product pages and/or inside the item (tags or inserts), depending on the product.
Returns & Exchanges
What is your return policy?
You can return eligible items within 30 days of delivery.
Who pays for return shipping?
For standard returns, the customer covers the return shipping costs. In case of a wrong item, damage, or a verified issue caused by us, we’ll take care of it.
Can I return worn or washed items?
No. Unfortunately, worn, washed, or damaged items (not caused by shipping/production issues) are not eligible for return.
Do you offer exchanges?
Yes. Exchanges are possible (e.g., size changes). Please contact support and we’ll guide you through the process.
Product Availability & Restocks
How will I know if something comes back?
If you’re unsure whether a cap will be restocked, reach out to support — we’ll give you the best available info.
Payments & Security
What payment methods do you accept?
We offer common payment options such as PayPal, credit card and other local payment methods depending on your country and checkout settings.
Is it safe to pay on Blackskies?
Yes. Our checkout is SSL-encrypted and processed securely through trusted payment providers.
Customer Support
Email: support@blackskies.shop
WhatsApp: +49 1579 2344822
Response time: Usually within 1–2 business days (Mon–Fri).
Style Guides & Inspiration
Want to level up your cap fit, learn how to care for your favorite pieces, or discover new drops? Our guides and articles are built to inspire and support your Blackskies lifestyle.